Delivery & Set Up

Delivery Options

Free Local Delivery – Ottawa Area

We offer FREE delivery within Ottawa.

For deliveries outside of Ottawa, additional charges will apply based on location and item size.

Multiple Shipments

Depending on your purchase, your order may arrive in multiple shipments from different warehouses or delivery partners.

Contactless Delivery

For customers who prefer no in-home contact, some delivery partners offer contactless threshold delivery.

Items will be left at your front door, porch, or garage, and delivery photos will be taken. Please contact our Customer Care team to confirm availability in your area.

Assembly, Haul-Away & Installation Services

 

 

These services are available for purchase on select items in certain areas.

Contact our Customer Care team for a quote and availability.

 

Small Parcel & Threshold Deliveries

Smaller items like rugs, decor, or appliances may ship via Purolator, FedEx, UPS, or Xpresspost.

• You will receive a tracking number once shipped.

• Deliveries require a signature. If no one is home, a door knocker will be left or another attempt made.

 

Scheduling Your Delivery

You may be able to select a preferred delivery date at checkout, based on availability.

If your order is coming from multiple locations, your estimated delivery date will be confirmed by email.

Once your order is ready for local delivery, our team will contact you to confirm your delivery date and time window.

To reschedule or change delivery details, please contact us at least 72 hours in advance.

 

Preparing for Delivery

• The person receiving the delivery must present a government-issued photo ID matching the name on the order.

• If someone else is accepting the delivery, notify us at least 72 hours in advance.

• The delivery team will contact you the day before or the morning of your scheduled delivery (excluding small parcels).

• Pre-measure doorways, hallways, and staircases to ensure your furniture fits.

• A restocking fee may apply if items cannot be delivered due to size.

• Clear driveways, walkways, and indoor paths before delivery (especially snow or ice).

• Delivery associates must wear safety footwear; however, they will wear boot covers or bring floor protection materials.

 

During Delivery

• The person listed on the shipping address must be present, show valid ID, and sign to confirm receipt.

• Please inspect your order before signing the delivery form:

• Check for visible damage, missing pieces, or incorrect items.

• Report any damage directly on the proof of delivery form.

 

Reporting Issues

If you discover damage or missing items after delivery:

• Contact our Customer Care team within 72 hours.

• Include photos and a detailed description of the issue.

• Email: eagle_furniture@hotmail.com

• Phone: 613-263-3210

 

Weather & Delays

Deliveries may be rescheduled or delayed due to weather conditions or safety concerns.

 

Need Help?

View our FAQ or contact our Customer Care team for assistance.

Call Us: 613-263-3210

Email: eagle_furniture@hotmail.com