Warranty Information

SATISFACTION GUARANTEE

At Eagle Furniture, we're committed to creating a better online shopping experience. If for some reason you aren't completely satisfied with your purchase, contact us and we will do what we can to make it right.

In the unlikely event that your purchase arrives damaged, contact us within 1 day of delivery and we will help you with a repair or a replacement.

 1. General Warranty Coverage

All products sold by Eagle Furniture come with a manufacturer’s warranty. The warranty period may vary depending on the item and the manufacturer. Please refer to the product-specific information for warranty details.

The warranty typically covers:

  • Defects in materials or workmanship.
  • Faults occurring under normal use conditions.

 

2. Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Damage caused by misuse, neglect, or accidents.
  • Modifications or repairs not conducted by authorized professionals.
  • Stains, discoloration, or fabric damage due to improper cleaning.

Mattresses and custom-made furniture items are non-refundable but may be repaired or replaced if found defective upon delivery.

 3. Warranty Claims

If you experience a problem with your product that you believe is covered under the warranty, please follow these steps:

  1. Contact Us: Notify us immediately via phone at +1 613-263-3210 or email at eagle_furniture@hotmail.com with a description of the issue.
  2. Provide Proof of Purchase: You will need to provide your original receipt or order number as proof of purchase.
  3. Inspection and Evaluation: We may require photos or a visit to inspect the item. If the defect is covered under the warranty, we will proceed with repair or replacement.

 

4. Mattress Warranty

Most mattresses sold by Eagle Furniture are covered under a 10 to 12-year warranty depending on the brand. This warranty covers issues such as:

  • Visible indentations greater than 1.5 inches not caused by improper support.
  • Manufacturing defects in the mattress or foundation.

Mattress warranties typically do not cover:

  • Normal increase in softness or change in comfort preference.
  • Damage from using an improper foundation, bed frame, or adjustable bed base.

 

5. Repair and Replacement

If a defect is covered under the warranty, we will:

  • Repair the item at no cost, or
  • Replace the defective product with the same or a similar item of equal value.

If the product is no longer available, we will offer a comparable replacement or issue a credit toward another purchase.

 

6. Extended Warranties

Some products may be eligible for extended warranties provided by the manufacturer. Please inquire about extended warranty options when purchasing your furniture.

 

7. Responsibility of the Customer

It is important that customers follow the care and maintenance instructions provided with each product to ensure warranty coverage remains intact. Improper care or failure to follow these guidelines may void the warranty.

 

8. How to Care for Your Furniture

  • Use proper cleaning methods for different materials, such as leather, fabric, and wood.
  • Avoid placing furniture in direct sunlight or in high-humidity areas.
  • Rotate and flip mattresses periodically to ensure even wear.